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Call Centres and Human Resource Management

- A Cross-National Perspective

Call Centres and Human Resource Management
Om Call Centres and Human Resource Management

This book looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on employees and their responses to it.

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  • Språk:
  • Engelska
  • ISBN:
  • 9781403913043
  • Format:
  • Inbunden
  • Sidor:
  • 295
  • Utgiven:
  • 9. december 2003
  • Utgåva:
  • 2004
  • Mått:
  • 140x216x20 mm.
  • Vikt:
  • 540 g.
  Fri leverans
Leveranstid: 2-4 veckor
Förväntad leverans: 11. juni 2025

Beskrivning av Call Centres and Human Resource Management

This book looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on employees and their responses to it.

Användarnas betyg av Call Centres and Human Resource Management



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