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Digital Delight

- Second Edition: Planning, measuring, and optimizing great digital customer and employee experiences

Om Digital Delight

We are living in the age of experience. With the proliferation of tools that allow better and more holistic design of customer experience and employee experience, comes an increased ability to measure, analyze, and optimize. This new age of increased integration means that successful CX and EX involves many teams and departments within an organization to become successful.

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  • Språk:
  • Engelska
  • ISBN:
  • 9781690018636
  • Format:
  • Häftad
  • Sidor:
  • 180
  • Utgiven:
  • 2. september 2019
  • Mått:
  • 152x229x10 mm.
  • Vikt:
  • 249 g.
  Fri leverans
Leveranstid: 2-4 veckor
Förväntad leverans: 11. augusti 2025

Beskrivning av Digital Delight

We are living in the age of experience. With the proliferation of tools that allow better and more holistic design of customer experience and employee experience, comes an increased ability to measure, analyze, and optimize. This new age of increased integration means that successful CX and EX involves many teams and departments within an organization to become successful.

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