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Five-Star Customer Service

Om Five-Star Customer Service

A person with a good attitude and a modicum of talent can be coached and molded into just about anything in this life. That certainly goes double for customer service. Often, the right people aren't currently providing a high enough level of service simply because they haven't been exposed to it in their lives, and so they don't realize a new plateau even exists. The job of this book is to open people's eyes to their five-star potential, give them the tools they need to get there, and then get out of their way. Written in an easy-to-read, conversational style, full of real-world examples and thought-provoking discussion topics, Five-Star Customer Service is a must-read for anyone who works with the public and for every single leader, companywide.

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  • Språk:
  • Engelska
  • ISBN:
  • 9781663240293
  • Format:
  • Häftad
  • Sidor:
  • 258
  • Utgiven:
  • 14. juni 2022
  • Mått:
  • 127x14x203 mm.
  • Vikt:
  • 259 g.
  Fri leverans
Leveranstid: 2-4 veckor
Förväntad leverans: 28. januari 2025
Förlängd ångerrätt till 31. januari 2025
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Beskrivning av Five-Star Customer Service

A person with a good attitude and a modicum of talent can be coached and molded into just about anything in this life. That certainly goes double for customer service. Often, the right people aren't currently providing a high enough level of service simply because they haven't been exposed to it in their lives, and so they don't realize a new plateau even exists. The job of this book is to open people's eyes to their five-star potential, give them the tools they need to get there, and then get out of their way.
Written in an easy-to-read, conversational style, full of real-world examples and thought-provoking discussion topics, Five-Star Customer Service is a must-read for anyone who works with the public and for every single leader, companywide.

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