Böcker av Patrick Forsyth

Covers key channel management techniques, from deciding the mix and ensuring customer focus monitoring performance and channel innovation. This title includes examples and lessons from benchmark companies, including Sharp and Sanwa and ideas from the smartest thinkers. It also includes a glossary of key concepts and a resources guide.

By his own admission, Philip is living a humdrum life in the Essex coastal town of Maldon. His new boss at the town library is a pain in the neck, making even the job he loves difficult, and he longs for something to kick start him out of what he admits is a bit of a rut. Soon after a new and unexpected friendship begins he determines to make some changes. Then one day his routine walk to work has him finding a dead body, involved with the police and feeling he must help his new friend by investigating a mystery from years past. As events following the death carry him along, an abandoned sailing boat, half a letter and a surprising alliance sees him seeking to unravel the mystery of a missing person. He quickly realises that dialling the emergency services that spring morning is leading to changes that will affect his life, his job and his future as well as having him travel abroad and make some surprisingly impulsive decisions.

Getting a message across on paper and presenting a proposal in a clear and persuasive form are vital skills for anyone in business. How to Write Reports and Proposals provides practical advice on how to impress, convince and persuade your colleagues or clients. It will help you: improve your writing skills; think constructively before writing; create a good report; produce persuasive proposals; use clear and distinctive language; present numbers, graphs and charts effectively.Full of checklists, exercises and examples, How To Write Reports and Proposals is essential reading and will help you to put over a good case with style.

Successful Time Management is packed with proven tips and techniques to help you review and assess you time management and adopt new work practices to improve it. It includes great time-saving ideas, practical solutions and checklists, plus advice on: controlling paperwork; organizing your e-mail inbox; delegating and working with others; prioritizing to focus on key issues; getting and staying organized.Now in its thrid edition, this essential guide will help you minimize time-wasting and interruptions, and focus on the priority tasks that will lead to success in your job and career.

Gain essential skills for career development with this indispensable, practical guide to managing your time effectively.

Negotiation is not an argument.It might seem like a daunting word, but to negotiate is simply to interact and engage with the world around you. Whether itΓÇÖs for sales, personal reasons (negotiating a pay rise) or in political and corporate environments, in this book Patrick Forsyth has condensed his many years of experience to outline the fundamental principles of getting what you want.

Sets out simple principles and techniques to enhance your communication skills and ensure you make a positive impact on the telephone. this work provides practical guidance on: taking calls; making calls; using your voice, intonation and language to best effect; and listening attentively and knowing when to take the initiative.

Gain essential skills for career development with checklists, exercises and real-life examples that will help you perfect your skills at writing winning reports and persuasive proposals.

Meetings offers all you need to know to get the most out of meetings - from setting meetings up, leading them, to how to make the most out of them once the meeting is over.

A guide to negotiation and influencing people in a reasonable and honest manner for employees, managers, freelancers and business owners.

Smile and the world smiles with you; so says the song - but it sometimes seems that we are assailed on all sides by melancholy. So many people we cross paths with are apparently unable to crack a smile. It can get you down and we need an antidote.Some people are cheerful, there is a "smile city" in America and one country, Thailand, is known as "the land of smiles". The author has visited often and reckons that if anywhere can make you smile this is the place. Whether you are idling on the beach, and missing arrest by a whisker; visiting the ancient city of Sukhothai and climbing to a hidden shrine; or walking through a nature reserve and dodging wild elephants, it is a delightful place. With festivals, temples and a relaxed and laid back attitude to fun - sanuk - there is so much to make you smile. Even circumventing Bangkok's airport when protestors closed it for 10 days can be satisfying.The miscellany of incidents, places and people catalogued in light hearted fashion here illustrates delightfully something about a beautiful country with so much more to offer than just beaches. Whether you know Thailand or plan to or just dream of the exotic east, it will put a smile on your face.

Learn in a week, what the experts learn in a lifetime

By the end of this book you will be ready to write anything in a business context. Other books only tell you what to do, but Teach Yourself Coach books accompany you every step of the way with their engaging and interactive Workbook Method

How to Motivate People reviews the principles of motivating staff to maximise performance, stimulate enthusiasm and achieve results

Too many managers don't have what it takes to carry a good presentation. And they know it. Equally they know that to acquire the skill is to join an admired few, upwardly mobile managers. This book helps them learn techniques and methods of planning research and structuring information that may create inescapable conclusions by their recipients.

Covers key career management techniques, from lifelong learning to getting promoted, and from surviving office politics to goal setting. This book includes a glossary of key concepts and a comprehensive resources guide. It is suitable for people who need to master business thinking and practice quickly.

Covers the key areas of sales management, from techniques for managing sales people at a distance to sales planning, and from assembling a top-flight team to staying market focused. This book includes examples and lessons from companies in hotel management, financial services and pharmaceuticals. It also offers a glossary of key concepts.