Böcker av Robert Bacal

More than 700,000 Briefcase Books sold! Provides managers and team leaders with the insight, skills, and techniques for getting the highest performance possible from each employee

Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.

Combines three top selling books on the topic of sales, making this the ultimate resource for sales reps at all levels

Features 24 strategies and action steps which you can use to communicate the performance you expect from your employees. This book shows you how to: manage performance; work with employees; set performance incentives; align employee goals; conduct reviews; identify causes; recognize success; manage conflict; and, document performance.