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Quality Management for it Services

- Perspectives on Business and Process Performance

av Dieter Spath, Claus-Peter Praeg

del av Advances in Logistics, Operations, and Management Science-serien

Quality Management for it Services av Dieter Spath
Om Quality Management for it Services

Examines IT service quality management to encourage people to spend more time researching the numerous facets of this increasingly important aspect of commercial value adding. Featuring economic and social perspectives along with implementation and practical solutions, this book gives both scientists and practical experts an insight into the many different facets of IT service quality management.

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  • Språk:
  • Engelska
  • ISBN:
  • 9781616928896
  • Format:
  • Inbunden
  • Sidor:
  • 350
  • Utgiven:
  • 15. oktober 2010
  • Mått:
  • 289x225x30 mm.
  • Vikt:
  • 1108 g.
Leveranstid: 2-4 veckor
Förväntad leverans: 10. december 2024

Om Dieter Spath

Se alla böcker av Dieter Spath

Beskrivning av Quality Management for it Services

Examines IT service quality management to encourage people to spend more time researching the numerous facets of this increasingly important aspect of commercial value adding. Featuring economic and social perspectives along with implementation and practical solutions, this book gives both scientists and practical experts an insight into the many different facets of IT service quality management.

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