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Re-organising Service Work

- Call Centres in Germany and Britain

av Karen A. Shire
Re-organising Service Work av Karen A. Shire
Om Re-organising Service Work

This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and consumers. They exemplify more general tendencies present within service work. They also have a particular public image - being associated in the public mind with low skilled and regimented work.

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  • Språk:
  • Engelska
  • ISBN:
  • 9781138718432
  • Format:
  • Inbunden
  • Sidor:
  • 244
  • Utgiven:
  • 29. juni 2017
  • Mått:
  • 242x165x19 mm.
  • Vikt:
  • 512 g.
  Fri leverans
Leveranstid: 2-4 veckor
Förväntad leverans: 17. december 2024

Om Karen A. Shire

Se alla böcker av Karen A. Shire

Beskrivning av Re-organising Service Work

This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and consumers. They exemplify more general tendencies present within service work. They also have a particular public image - being associated in the public mind with low skilled and regimented work.

Användarnas betyg av Re-organising Service Work



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