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Service Encounters in Tourism, Events and Hospitality

- Staff Perspectives

av Miriam Firth

del av Aspects of Tourism-serien

Service Encounters in Tourism, Events and Hospitality av Miriam Firth
Om Service Encounters in Tourism, Events and Hospitality

This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.

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  • Språk:
  • Engelska
  • ISBN:
  • 9781845417260
  • Format:
  • Häftad
  • Sidor:
  • 208
  • Utgiven:
  • 30. januari 2020
  • Mått:
  • 234x154x11 mm.
  • Vikt:
  • 332 g.
  I lager
Leveranstid: 4-7 vardagar
Förväntad leverans: 2. december 2024

Om Miriam Firth

Se alla böcker av Miriam Firth

Beskrivning av Service Encounters in Tourism, Events and Hospitality

This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.

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