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Service Encounters in Tourism, Events and Hospitality

- Staff Perspectives

Om Service Encounters in Tourism, Events and Hospitality

This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.

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  • Språk:
  • Engelska
  • ISBN:
  • 9781845417260
  • Format:
  • Häftad
  • Sidor:
  • 208
  • Utgiven:
  • 30. januari 2020
  • Mått:
  • 234x154x11 mm.
  • Vikt:
  • 332 g.
  I lager
Leveranstid: 4-7 vardagar
Förväntad leverans: 13. november 2024

Beskrivning av Service Encounters in Tourism, Events and Hospitality

This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.

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