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Service Failures and Recovery in Tourism and Hospitality

- A Practical Manual

Service Failures and Recovery in Tourism and Hospitality
Om Service Failures and Recovery in Tourism and Hospitality

Tourism and hospitality services are prone to service-failure due to a high level of customer-employee contact. This is an invaluable source of information that includes student aids, real-life examples, case studies, links to websites and activities alongside questions and presentation slides for in-class use.

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  • Språk:
  • Engelska
  • ISBN:
  • 9781786390677
  • Format:
  • Inbunden
  • Sidor:
  • 244
  • Utgiven:
  • 20. oktober 2017
  • Mått:
  • 251x180x20 mm.
  • Vikt:
  • 736 g.
Leveranstid: Okänt - saknas för närvarande

Beskrivning av Service Failures and Recovery in Tourism and Hospitality

Tourism and hospitality services are prone to service-failure due to a high level of customer-employee contact. This is an invaluable source of information that includes student aids, real-life examples, case studies, links to websites and activities alongside questions and presentation slides for in-class use.

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