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Service Quality in Academic Libraries

Om Service Quality in Academic Libraries

Considerations of service quality require librarians to regard management and the provision of service from an entirely new perspective- from the viewpoint of the library user, for whom the outcome of a trip to the library has far greater relevance than the institutions' outputs.

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  • Språk:
  • Engelska
  • ISBN:
  • 9781567502091
  • Format:
  • Inbunden
  • Sidor:
  • 204
  • Utgiven:
  • 1. januari 1996
  • Mått:
  • 234x156x12 mm.
  Fri leverans
Leveranstid: 2-4 veckor
Förväntad leverans: 26. november 2024

Beskrivning av Service Quality in Academic Libraries

Considerations of service quality require librarians to regard management and the provision of service from an entirely new perspective- from the viewpoint of the library user, for whom the outcome of a trip to the library has far greater relevance than the institutions' outputs.

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