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Service Quality in Leisure, Events, Tourism and Sport

av John (formerly of University of Gloucestershire Buswell

del av CABI Tourism Texts-serien

Service Quality in Leisure, Events, Tourism and Sport av John (formerly of University of Gloucestershire Buswell
Om Service Quality in Leisure, Events, Tourism and Sport

This enhanced new edition addresses key points and principles of managing service quality across the sector. It considers the underpinning theory of service quality, informs the reader of the practical application of service quality management tools and techniques in the leisure and tourism industry and is fully illustrated with case-studies.

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  • Språk:
  • Engelska
  • ISBN:
  • 9781780645452
  • Format:
  • Häftad
  • Sidor:
  • 322
  • Utgiven:
  • 20 December 2016
  • Utgåva:
  • 2
  • Mått:
  • 190x246x20 mm.
  • Vikt:
  • 880 g.
  I lager
Leveranstid: 4-7 vardagar
Förväntad leverans: 8 Oktober 2024

Om John (formerly of University of Gloucestershire Buswell

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This enhanced new edition addresses key points and principles of managing service quality across the sector. It considers the underpinning theory of service quality, informs the reader of the practical application of service quality management tools and techniques in the leisure and tourism industry and is fully illustrated with case-studies.

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