Social Capital in Healthcare

Social Capital in Healthcare will describe a new and powerful framework for approaching the work of improving healthcare. The book argues that managers should approach the work of building trust, teamwork, and high reliability with the same intensity and discipline as CFOs use when managing the finances of their organizations. This framework is powerful because it integrates management priorities such as safety, quality, patient experience, workforce resilience/burnout/loyalty. Taken individually, these different focuses can induce panic or overwhelm. But data from the author's work demonstrate that these "siloes" are in fact intertwined, and the work of improving them is best taken on with a single focus - improving social capital. Drawing upon deeply respected work from sociology, psychology, and business strategy (including his own extensive work with Harvard Business School icon Michael E. Porter), this book lays out a clear set of steps to be taken and skills to be mastered in order to become the equivalent of CFO for social capital.