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The Ombudsman Handbook

- Designing and Managing an Effective Problem-Solving Program

Om The Ombudsman Handbook

Presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for executives, employees and customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.

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  • Språk:
  • Engelska
  • ISBN:
  • 9780786448968
  • Format:
  • Häftad
  • Sidor:
  • 214
  • Utgiven:
  • 30. december 2010
  • Utgåva:
  • 2
  • Mått:
  • 152x229x11 mm.
  • Vikt:
  • 295 g.
  Fri leverans
Leveranstid: 2-4 veckor
Förväntad leverans: 24. december 2024
Förlängd ångerrätt till 31. januari 2025

Beskrivning av The Ombudsman Handbook

Presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for executives, employees and customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.

Användarnas betyg av The Ombudsman Handbook



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