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  4. Using Counselling Skills on the Telephone and in Computer-mediated Communication

Using Counselling Skills on the Telephone and in Computer-mediated Communication

av Pete Sanders
Using Counselling Skills on the Telephone and in Computer-mediated Communication av Pete Sanders
Om Using Counselling Skills on the Telephone and in Computer-mediated Communication

Best-selling practical guide, covering the use of counselling skills on the telephone and telephone counselling. This how-to-do-it book looks at research into counselling on the telephone. It presents the story of a real-life agency and considers the impact of technology such as caller identification and freephone numbers on helping agencies.

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  • Språk:
  • Engelska
  • ISBN:
  • 9781898059752
  • Format:
  • Häftad
  • Sidor:
  • 170
  • Utgiven:
  • 10. december 2007
  • Utgåva:
  • 3
  • Mått:
  • 158x234x10 mm.
  • Vikt:
  • 286 g.
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Beskrivning av Using Counselling Skills on the Telephone and in Computer-mediated Communication

Best-selling practical guide, covering the use of counselling skills on the telephone and telephone counselling. This how-to-do-it book looks at research into counselling on the telephone. It presents the story of a real-life agency and considers the impact of technology such as caller identification and freephone numbers on helping agencies.

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