Information and Communication Technologies in Public Administration

Governments have used information and communications technologies (ICT) to drastically change how the public sector interacts with citizens and businesses. It can improve government performance in delivering effective or highly sophisticated public services, reengineering or improving internal organization and processes, engaging social participation and dialogue, enabling transparency in procedures and outcomes to the public, and improving public sector¿s efficiency in general. This book illustrates the full theoretical context of current policies, issues, and implementation. It highlights e-government success stories from developed regions such as the U.S., Europe, Asia, and Australia, then presents future trends and innovation.