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Service Excellence in Organizations, Volume I

- Eight Key Steps to Follow and Achieve It

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Om Service Excellence in Organizations, Volume I

Explores the basic tenets of service excellence, opening to distinguish customer service from service excellence, and explore the driving aspects of strategy and philosophy. This first volume offers some theoretical background, and contains practical examples and a self-assessment diagnostic tool to identify organizational areas of strength.

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  • Språk:
  • Engelska
  • ISBN:
  • 9781631577017
  • Format:
  • Häftad
  • Sidor:
  • 154
  • Utgiven:
  • 30. maj 2019
  • Mått:
  • 228x150x15 mm.
  • Vikt:
  • 232 g.
  Fri leverans
Leveranstid: 2-4 veckor
Förväntad leverans: 17. december 2024

Beskrivning av Service Excellence in Organizations, Volume I

Explores the basic tenets of service excellence, opening to distinguish customer service from service excellence, and explore the driving aspects of strategy and philosophy. This first volume offers some theoretical background, and contains practical examples and a self-assessment diagnostic tool to identify organizational areas of strength.

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