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Exits, Voices and Social Investment

- Citizens' Reaction to Public Services

av Keith Dowding

del av Theories of Institutional Design-serien

Exits, Voices and Social Investment av Keith Dowding
Om Exits, Voices and Social Investment

Public services are used by everyone. Dissatisfied consumers can either voice their complaints, or exit. Using survey evidence from the UK, this book examines how people's investment or stake in their communities affects their choice to exit or voice and the implications for the provision and quality of public services.

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  • Språk:
  • Engelska
  • ISBN:
  • 9781107022423
  • Format:
  • Inbunden
  • Sidor:
  • 208
  • Utgiven:
  • 12. april 2012
  • Mått:
  • 162x237x17 mm.
  • Vikt:
  • 466 g.
  Fri leverans
Leveranstid: 2-4 veckor
Förväntad leverans: 6. december 2024

Om Keith Dowding

Se alla böcker av Keith Dowding

Beskrivning av Exits, Voices and Social Investment

Public services are used by everyone. Dissatisfied consumers can either voice their complaints, or exit. Using survey evidence from the UK, this book examines how people's investment or stake in their communities affects their choice to exit or voice and the implications for the provision and quality of public services.

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